How Glasshouse Logistics Ltd collects, uses, and protects your personal data — in line with the UK GDPR.
Last updated: 25 July 2026
Glasshouse Logistics Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our freight forwarding and logistics services.
Glasshouse Logistics Ltd is registered in England & Wales and is the data controller for the information you provide to us.
We may collect and process the following categories of personal data:
• Contact details you provide via our enquiry forms — name, email address, phone number, and company name.
• Enquiry details — the subject and message content you submit, and any shipping information such as origin, destination, and cargo details.
• Newsletter subscription details — your email address and any name you choose to provide.
• Technical data — IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.
We use your personal data for the following purposes:
• To respond to your enquiries and provide freight quotes or logistics advice.
• To deliver the services you have requested and manage our client relationships.
• To send you our freight intelligence newsletter, where you have consented to receive it.
• To analyse website usage and improve the performance and content of our site.
• To comply with our legal, regulatory, and tax obligations.
Under the UK GDPR, we rely on the following legal bases to process your personal data:
• Consent — when you submit an enquiry or subscribe to our newsletter.
• Contract — where processing is necessary to deliver services you have requested.
• Legitimate interests — for website analytics and improving our services.
• Legal obligation — where we are required to retain records by law.
Our website uses cookies to help it function and to understand how visitors use it. A cookie consent banner is displayed on your first visit, allowing you to accept or decline non-essential cookies.
Essential cookies are required for the site to work and cannot be disabled. Analytics cookies are only set if you accept them.
You can withdraw your cookie consent at any time by clearing your browser storage or contacting us using the details below.
We do not sell your personal data. We may share it with the following categories of recipients where necessary:
• Freight carriers, customs brokers, and warehouse partners — to deliver your shipment.
• IT and email service providers — to operate our website and communications.
• Analytics providers — to measure website usage (only where you have consented).
• Regulatory authorities — where we are legally required to disclose information.
All third parties are required to keep your data secure and only use it for the purpose it was shared.
As an international freight forwarder, some of your data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK GDPR-approved data transfer mechanisms, to protect your data.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry records are typically retained for up to 6 years for tax and compliance purposes.
Under the UK GDPR you have the following rights:
• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to erasure (“right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, contact us using the details below.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Glasshouse Logistics Ltd, Heathrow Receiving Centre, Unit 6, Mercury Centre, Mercury Way, Feltham, TW14 0RN
Email: info@glasshouselogistics.com
Telephone: 01753 316247